SHIPPING POLICY

At Bemmie Bay, we are committed to providing a smooth and transparent shopping experience. Please read our shipping policy carefully to understand our processes and expectations for delivery.

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Processing Times

• Orders are processed within 1-3 business days.

• You will receive a confirmation email once your order is processed, and another with tracking information once it ships.

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• Shipping Times

• Standard Shipping: Estimated delivery within 7-14 business days from the shipment date.

• Shipping times may vary depending on your location, product availability, and any carrier delays that are outside of our control.

Your satisfaction is important to us, and we want you to be happy with your purchase. If you're not satisfied, please review our return policy below.

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Eligibility for Returns

• Items must be returned within 30 days of the delivery date.

• Items must be in their original condition, unused, unwashed, and with all tags and packaging intact.

• For hygiene reasons, certain items (e.g., nappies and opened hygiene products) may not be eligible for returns. Please check product descriptions for details.

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Return Process

1. Contact us at on the website contact form with your order number and reason for the return.

2. Our customer service team will provide return instructions, including the return shipping address.

3. Pack the item securely and include all original packaging materials. Please ensure the item is well-protected for shipping.

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Refunds

• Once we receive and inspect your returned item, we will process your refund within 5-7 business days.

• Refunds will be credited back to your original payment method. Please allow additional time for your bank or payment provider to process the refund.

• Shipping fees are non-refundable, except in cases where the item arrived damaged or we made an error with your order.

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Exchanges

• We do not offer direct exchanges at this time. To exchange an item, please return it for a refund and place a new order.

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Return Shipping Costs

• Return shipping costs are the responsibility of the customer, except in cases of defective or incorrect items. We recommend using a traceable shipping service for your return, as we cannot guarantee that we will receive your returned item.

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Damaged or Incorrect Items

• If you receive an item that is damaged or incorrect, please contact us within 48 hours of receiving it. We will arrange for a replacement or refund at no extra cost to you.